Hotel.accommodation. services.

Activity Bank.




* Description of a hotel:

 - The hotel is located on the outskirts (= not in the city center) of .........
- It is only 20 minutes from ....
 - We run a courtesy bus (= free of charge) from the airport to the hotel.
 - It offers ideal location, close to all major business attractions.
- It has a unique location .....
- It is situated in ....... within easy reach of the stores, museums and ....
- It is situated close to ...... with wonderful views over ....
 - It is easily accessible from ....

 About accommodation:
- The hotel offers a total of 150 single, double and family bedrooms, each with its own private bathroom or shower, colour TV, radio, telephone and mini-bar.
- All ....rooms have separate lounging, sleeping and dressing areas, bath, shower, colour TV, in-room films, data port, Internet access, direct-dial telephone and complimentary breakfast.

Business Facilities  Hotel Facilities  Room Facilities  Leisure Facilities
 secretarial service bar  air-conditioning fitness
restaurant 24-hour room service cable/satellite TV sauna
  parking    television swimming pool
  no smoking rooms   telephone  sports ground
  children's club safe in room  whirlpool
   handicapped facilities minibar  live entertainment
  executive Floors hairdryer sauna + jacuzzi
  conference centre  tea/coffee – making facilities floodlit tennis court
  lift laundry service  disco
  free garage space    trouser press  (irons your trousers) gift shop
   balcony beauty salon newspapers

Sample letter/telephone conversation - Phrases

Phrases of customers:

I have been given your name/telephone number  and address by.....
I saw your advertisement in .....
Could you please send me a brochure of your hotel?

          Let me know your terms for ..... bed and breakfast
           half board
                                                        full board

Tell me whether there is an extra charge for .......  a car park
                                                                        an extra bed
                                                                        a single room

I would be interested in finding out if.....

all rooms have a balcony?
you have reductions for children?
you have family arrangements?
the rooms are equipped with a shower/toilet/bathtub?
where the hotel is located?

I am enclosing an addressed envelope for your convenience.
Please reply to the following email-address:

Phrases for staff in a hotel:

Can/May I help you?
Do you have a reservation?
Who is the reservation for?
The rate is ...... for a double with bathroom.
Can you give a deposit, please.
The price includes bed and breakfast.
V.A.T. is included in the price.
Would you like to register?
What name is it?
Could you spell the name, please?
The porter will show you to your room.
Have a pleasant stay in ..... sir, madam.
Date of birth
How long will you be staying?
Could you sign here?
How will you be paying?
Here is your key, your key card.
Have a pleasant stay in .... sir, madam.
Itīs within walking distance from the station.
Itīs a short distance from the center.
Itīs about ten miles from the airport.



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